Question 1

How do I use KineMaster?

Accepted Answer

KineMaster is loaded with powerful editing tools, but it's easy to get started making amazing videos! You can learn a lot from the tutorial content that KineMaster uploads frequently to social media.

We recommend starting with KineMaster's video tutorials.
- Tap 'Create' >> tap the YouTube icon on upper right next to the ? (question mark) icon.

If you have questions, be sure to leave a comment or send a DM!

There are many users who make incredible content with KineMaster, and share their skills and imagination online. You can search YouTube and other social media sites for KineMaster tutorial content.

Question 2

Why can't I find Chroma Key feature?

Accepted Answer

Chroma Key feature can only be applied to video and image layers. It's not possible to apply Chroma Key to videos and images on the primary timeline.

Chroma Key with video

Chroma key with image

You can check out our Youtube video tutorial showing how to use the Chroma Key here:

https://www.youtube.com/playlist?list=PLmqmCnrRTizrGszCdjHH357X_QSthg0xU

Question 3

How can I use the Magic Remover?

Accepted Answer

You can use the Magic Remover to remove the background of a video clip.

To use the Magic Remover, all you need to do is tap on the video/image >> tap on Magic Remover on the option panel >> wait until the process is completed and voila!

Please note:
- Magic Remover cannot be applied to GIF files.
- Magic Remover cannot be used together with Chroma Key
- When applying the Magic Remover, you can tap on the Magic Remover button to activate or deactivate the function (similar to On/Off button).
- Magic Remover requires sufficient memory to run. Use may be restricted for low performance devices and insufficient memory may cause the app to quit unexpectedly.

If you want to know more about how to use the Magic Remover, please check our tutorial video by tapping on YouTube button next to the FAQ (?) button.

Question 4

How do I install custom fonts? (Android)

Accepted Answer

In order to add custom fonts that you have downloaded to your device, please follow the steps below:

1. Make sure the downloaded font folder has been extracted from a .ZIP folder to a regular folder (tap the .ZIP folder >> tap Extract).
- If you don't see 'Extract', then you will need to use an online .ZIP extractor or an app to extract the font files from a compressed ZIP folder.
- If the fonts are not in a compressed ZIP folder, you can ignore this step.
2. Create a text layer >> tap the text layer >> tap Font option 'Aa' >> tap the Plus button ( + ) on upper right >> find and select font file in your device's internal storage to install.
3. The installed fonts will appear on 'My fonts' category in Font screen. Tap the font >> tap check mark on upper right to apply it.

Question 5

How do I install custom fonts? (iOS)

Accepted Answer

In order to add custom fonts that you have downloaded to your device, please follow the steps below:

1. Make sure the downloaded font folder has been extracted from a .ZIP folder to a regular folder (tap the .ZIP folder >> tap Extract).
- If you don't see 'Extract', then you will need to use an online .ZIP extractor or an app to extract the font files from a compressed ZIP folder.
- If the fonts are not in a compressed ZIP folder, you can ignore this step.
2. Create a text layer >> tap the text layer >> tap Font option 'Aa' >> tap the Plus button ( + ) on upper right >> find and select font file in your device's internal storage to install.
3. The installed fonts will appear on 'My fonts' category in Font screen. Tap the font >> tap check mark on upper right to apply it.

Question 6

Does KineMaster support hotkey?

Accepted Answer

KineMaster does support hotkey functions, please refer to the Hotkey Guidelines file below: Download

Question 7

How can I use the Noise Remover?

Accepted Answer

Noise Remover feature is now available to clean background sounds for clear audio!

To use the Noise Remover, first you have to install the plug-in from the Asset Store.
1. Tap a video or an audio layer on your timeline
2. Select Noise Remover from the option panel >> tap Get Plug-in
3. It will redirect you to the Asset Store, tap Download
4. Once the plug-in is installed, tap a video or an audio layer again >> tap Noise Remover >> wait until the process is complete

Question 8

Template Upload

Accepted Answer

Share your project as a template with other KineMaster users or save it to your private cloud storage (KineCloud). Getting started with Template Upload You can share or save your templates 2 different ways. Go to the Create screen and tap the ... button of the template that you want to upload. Then tap Upload. Go to the Save and Share screen and tap the Upload button located in the top right corner of the screen. Uploading Templates It’s a good idea to provide a description and thumbnail so that other KineMaster users can easily understand your template. A one-character description is required, but a longer description is better. Even when uploading a template to your private KineCloud, a description is required. Template Description 1. Tap the text box. 2. Input a description that explains your template in detail. 3. Add some hashtags to categorize your template and to help others find your projects faster. Start your hashtag with #. Selecting A Thumbnail 1. Tap the Thumbnail button in the top left corner of the screen. 2. Drag the bar on the bottom of the screen to select a thumbnail frame. Select one that shows off your template! 3. Tap Done in the top right corner of the screen. Where To Upload 1. Tap Upload to and select either Mix or KineCloud. 2. Select Mix if you want to share your template with all KineMaster users. Select KineCloud to make your template available only to your devices. How To You can continue to use the KineMaster app while the uploading is in progress. You will be notified when the upload is complete. Uploading Project Uploading is displayed on the Mix screen. Upload Completed You can find your uploaded templates on the ‘Me’ screen.
The uploaded templates saved to your private KineCloud are displayed after the upload is complete. Templates uploaded to Mix are displayed after a review process. In Review will be displayed during the review process. Template Review (Process) Templates uploaded to Mix will not be displayed until the review process is done. Review takes 4 to 5 days. Uploaded templates will not be published if they do not meet KineMaster's guidelines. In Review will disappear after the review process is complete. Learn More If you want more information about uploading templates, please refer to the FAQ.

Question 9

How do I use KineMaster without the watermark or ads?

Accepted Answer

Subscribing to KineMaster Premium removes all the ads and the KineMaster watermark and give you access to all the Premium assets.

There are two subscription plans: Monthly subscription and Annual subscription. Monthly subscription is billed each month unless you actively cancel it. Annual subscription is renewed every year unless you actively cancel it as well.

All prices are shown in your local currency on the purchase screen (KineMaster >> Create >> tap on the Crown icon on the upper left of the screen).

Subscriptions can be purchased by tapping Create >> tap on the Crown icon on the upper left of the screen and select your desired subscription plan or by tapping the trash bin icon that's shown in your editing screen.

Please note: If you purchased a subscription and you cancel it, you can still use it for the time you paid for.

Question 10

Can I have a refund? (Android)

Accepted Answer

You can request a refund within 48 hours after a new purchase or after a payment for renewal, by visiting the Google Play site below:
https://support.google.com/googleplay/workflow/9813244?hl=en

If 48 hours or more have passed since your order or payment, please send us an email using Email Support below, explaining why you no longer wish to continue your KineMaster subscription. We will let you know if your request meets the conditions for a refund.

Question 11

Can I have a refund? (iOS)

Accepted Answer

Regarding KineMaster subscriptions purchased through the App Store,they are handled by Apple and it is out of our hands to proceed with any refund. We can only recommend you to contact Apple support directly, providing them either a screenshot of the issue or the reason why you are asking for the refund, and they will provide further assistance. ( https://support.apple.com/en-us/HT204084 ) <How to request a refund> 1. Go to reportaproblem.apple.com . 2. Sign in with your Apple ID and password. 3. If you see the "Report" or "Report a Problem" button next to KineMaster, click it. 4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

Question 12

How can I cancel my subscription? (Android)

Accepted Answer

You can cancel your KineMaster Premium subscription by following the steps below:

1. On your Android phone or tablet, open the Play Store app.

2. At the top right, tap the profile icon, and check if you’re signed in to the correct Google Account.

3. Tap Payments & subscriptions >> Subscriptions >> KineMaster >> Cancel Subscription.

When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid for.

Note: Uninstalling KineMaster will not cancel your subscription. Should you uninstall KineMaster without cancelling your subscription, you will still be charged for the monthly/annual subscription— you must actively unsubscribe following the process above.

For more information, please visit the following site:

https://support.google.com/googleplay/answer/7018481

Question 13

How can I cancel my subscription? (iOS)

Accepted Answer

You can cancel your KineMaster Premium subscription by following the steps below:

1. On your Android phone or tablet, open the Play Store app.

2. At the top right, tap the profile icon, and check if you’re signed in to the correct Google Account.

3. Tap Payments & subscriptions >> Subscriptions >> KineMaster >> Cancel Subscription.

When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid for.

Note: Uninstalling KineMaster will not cancel your subscription. Should you uninstall KineMaster without cancelling your subscription, you will still be charged for the monthly/annual subscription— you must actively unsubscribe following the process above.

For more information, please visit the following site:

https://support.google.com/googleplay/answer/7018481

Question 14

How can I use a single KineMaster Premium subscription for Android and iOS?

Accepted Answer

You can use one KineMaster Premium subscription on up to 5 devices on both Android or/and iOS devices.

Here's how:
1. Create a KineMaster account from the 'Me' page
2. Your subscription will be linked to KineMaster account once logged in
3. Login with the correct KineMaster account on other devices in order to use the Premium version

Note:
- Only one KineMaster account can be linked to one subscription.
- If the KineMaster account connected to your subscription is removed, your subscription will be unlinked and your account will be removed, however, your subscription will still be valid on Google Play/App Store. If you want to share the subscription, you have to create a new KineMaster account.
- If the subscription is exceeding 5 devices and you would like to add a new device, a reset period of 30 days is applied.

Question 15

I'm a subscriber, but I see the KineMaster watermark. How can I fix this?

Accepted Answer

To restore your subscription on your Android device, please follow the steps below:

1. Run KineMaster >> Create >> tap the Crown icon on the upper left of the screen and check if you can see your subscription details, if not, please go to step 2.

2. Make sure that only the Google account with your subscription is signed in to Google Play Store and remove all other Google accounts from your accounts' list (if any).
You can remove Google accounts using either of the two apps below:
* the Settings app >> Accounts
* the Play Store app >> your profile picture or initial at the top right >> the Down arrow >> Manage accounts on this device
Note: Once your KineMaster subscription is recognized, you can add additional Google accounts back onto your device.

3. Quit KineMaster. (You can also reboot your device.)

4. Start KineMaster >> Create >> tap the Crown icon on the upper left of the screen, and check to see if your subscription is shown correclty.

If the issue persists after following the steps above, email us through Email Support below. Please provide the Google account list from your Google Play Store and a screenshot of where the watermark appears.

Question 16

When I try to purchase a KineMaster Premium subscription, the payment fails. What should I do? (Android)

Accepted Answer

KineMaster Premium subscriptions on Android are purchased through Google Play. If you encounter any problems with your payment, you will need to check your payment method and balance connected to your Google account.

Troubleshoot your payment issues here:
https://support.google.com/googleplay/answer/1267137

Learn more about accepted payment methods in your country:
https://support.google.com/googleplay/answer/2651410

If you still need help, please contact Google here:
https://support.google.com/googleplay/contactflow

Question 17

When I try to purchase a KineMaster Premium subscription, the payment fails. What should I do? (iOS)

Accepted Answer

KineMaster Premium subscriptions on iOS are purchased through Apple App Store. Accepted payment methods differ depending on where you live. Learn more about accepted payment methods in your country: https://support.apple.com/en-us/HT202631 If you still need help, please contact Apple here: https://getsupport.apple.com/

Question 18

Can I share a KineMaster Premium subscription with Family Library?

Accepted Answer

The Google Play Family Library is unable to share KineMaster Premium subscriptions with other accounts or devices in your Family Library account.

Please refer to this link for more information about Apps & Games eligible to be added to Family Library:
https://support.google.com/googleplay/answer/7007852

Question 19

I cannot log in to my KineMaster account, what should I do?

Accepted Answer

Since the new 6.0 update, you need to sign up with a new KineMaster account for logging in. You can either register using your email or continue with your Google account or continue with your Apple ID. This account creates a profile that will let you 'Like' a Video Template and comment on a Video Template and you can connect it to your subscription.

If you already have an existing subscription and you are still seeing the watermark or ads, please contact us through Email Support below.

Note: the new account is irrelevant to the old KineMaster account from the previous version.

Question 20

How to delete my account?

Accepted Answer

In order to delete your account, please follow the steps below:

1- Tap on 'Me' located on the bottom right of the screen.
2- Tap on the three horizontal lines button/menu on the upper right of the screen.
3- Tap on 'My account'.
4- Tap on 'Delete account'.

Question 21

How can I reset my password?

Accepted Answer

If you forgot your password, please follow the steps below to reset it:

- Tap 'Me' >> tap 'Sign in with email' >> Tap 'Forgot password?' >> Enter the correct email that you used for signing up
- You will receive a code in the email >> Enter the code in the app >> Create a new password >> Tap 'Complete' and you are done!

Question 22

What is the following limit and why are accounts being removed from my following list?

Accepted Answer

Starting November 30, 2025, you can follow up to 5,000 people. Accounts that don't follow you or do not have recent Mix activity will be gradually removed from accounts you follow.

Once you reach the limit of 5,000 accounts, you will not be able to follow any new accounts. To follow someone new, you'll need to unfollow an existing account first, and then you can follow the new account.

Question 23

Where do I find the Asset Store to download Assets?

Accepted Answer

In order to go to the Asset Store, please follow the steps below:

1- Tap 'Create', located on the bottom right of the screen.
2- Tap 'Create New' or a project thumbnail of an already created project.
3- Next to the video preview screen on the editing page, tap the Asset Store icon (store front icon).
4- You can use the search bar and categories to find assets to download for use in KineMaster projects.

Question 24

I can’t download assets from the Asset Store. What should I do?

Accepted Answer

If you have problems downloading assets from the KineMaster Asset Store, please try the following:

1. Reboot your device.

2. Make sure your device has an Internet connection-- You can check by opening a web browser app and visiting https://www.kinemaster.com.

3. Make sure that you are using the latest version of KineMaster installed from Google Play Store or Apple's App Store.

If you continue to experience difficulty downloading assets, please send us an email using Email Support below, with a screenshot of the error message.

Question 25

How do I delete/remove KineMaster Assets that I have downloaded?

Accepted Answer

In order to delete/remove downloaded assets, please follow the steps below:

1- Tap 'Create', located on the bottom right of the screen.
2- Tap 'Create New' or a project thumbnail of an already created project.
3- Next to the video preview screen on the editing page, tap the Asset Store icon (store front icon).
4- Inside the Asset Store tap the 'My' folder icon on the top right.
5- Tap 'Remove' on the downloaded asset(s) to remove/delete.

Question 26

KineMaster keeps crashing. What can I do? (Android)

Accepted Answer

App crashes can happen for many different reasons. The cause of any particular crash is rarely easy to identify.

Here are some standard troubleshooting steps to take:

1. Make sure you are using the latest version of KineMaster from Google Play Store.

2. Make sure that your device's internal storage has enough free space.

3. Reset KineMaster. (you will not lose your KineMaster projects when doing this)
- Open KineMaster >> Create>> Settings >> Reset app

4. Reboot your device.

If you continue to experience crashes, please contact us using Email Support below. Please provide us with as many details as possible, including the description of the actions taken right before KineMaster crashes, or a screen-recording of the steps taken before the crash.

Question 27

KineMaster keeps crashing. What can I do? (iOS)

Accepted Answer

App crashes can happen for many different reasons. The cause of any particular crash is rarely easy to identify.

Here are some standard troubleshooting steps to take:

1. Make sure you are using the latest version of KineMaster from Google Play Store.

2. Make sure that your device's internal storage has enough free space.

3. Reset KineMaster. (you will not lose your KineMaster projects when doing this)
- Open KineMaster >> Create>> Settings >> Reset app

4. Reboot your device.

If you continue to experience crashes, please contact us using Email Support below. Please provide us with as many details as possible, including the description of the actions taken right before KineMaster crashes, or a screen-recording of the steps taken before the crash.

Question 28

Media files are filled with slanted lines on the timeline, and/or it says my files are missing. What should I do?

Accepted Answer

A media file filled with slanted lines on the timeline means that KineMaster is unable to locate the image or video. This happens when the image or video is moved to another folder, deleted, or renamed.

If you try to preview a project with a missing file or save it as a video, an error message will alert you that some media files in the project are missing.

You can fix projects with this error by doing one of the following:
* Replace the missing file with another media file by tapping the Replace Media button
* Delete the missing file from the project

After doing any one of these things, you will be able to preview your project and save it as a video.

Question 29

I can't close ads. What should I do?

Accepted Answer

KineMaster works with several advertising providers. To investigate the issue you experienced, we need to identify which provider displayed the ad.

You can check this by tapping the ad information icon (i) in the corner of the ad.

Here are some examples for reference. Please send us a screen recording of this process via 'Email Support', and we will be happy to assist you further.

Question 30

On what Android devices can I install and use KineMaster?

Accepted Answer

KineMaster can be installed on phones or tablets running Android 8.0 and higher. If your device is running a version of Android below 8.0, you won't be able to install KineMaster on it.

Question 31

Can I install and run KineMaster on PCs such as Windows laptops and MacBooks?

Accepted Answer

KineMaster is optimized for Android and iOS devices. KineMaster can be installed on most Android phones, Android tablets, iPhones, and iPads.

Apple laptops and desktops that have Apple Silicon processors (M1, M2, etc.) are able to run apps for iOS and iPadOS. However, KineMaster is not available for Windows, MacOS (Intel), or Linux.

Question 32

How can I check resolution capability and add layers?

Accepted Answer

In order to check the highest resolution and the number of layers your device is capable of supporting, please follow the steps below:

1- Tap Create >> tap Settings (the gear icon on the upper right)
2- Tap Device Performance Information >> tap Analyze Device Performance (the analysis can take up to few minutes, please do not turn off KineMaster or switch to another app as it will interrupt the progress)

Once the analysis is done, it will show the highest resolution your device can support, as well as the number of layers supported.

Note: If your device supports higher resolution recording (e.g 4K), it doesn't mean it will support 4K editing in KineMaster, these limitations are to ensure the stabitility of KineMaster running in your device.

Question 33

Why can't I edit 4K video or save as a 4K video after editing? (Android)

Accepted Answer

Many mobile devices allow you to record 4K video. Unfortunately, not all devices capable of recording 4K video are able to edit 4K video and save as a 4K video in KineMaster.

On devices that support 4K recording but not 4K editing, KineMaster provides the option to re-encode 4K videos at 1440p or 1080p.

Question 34

Why can't I edit 4K video or save as a 4K video after editing? (iOS)

Accepted Answer

All iOS devices that support 4K recording also support 4K editing in KineMaster. However, 4K video used for video layers will be limited on certain devices. On such devices, you have to convert a 4K video to a lower resolution, and then add the converted video as a layer. For detail, please refer to How can I make a lower resolution copy of a video?

Question 35

How can I make a lower resolution copy of a video and what is the 'Transcode' tool for?

Accepted Answer

Making a lower resolution copy to transcode is done automatically when adding a video that is above the device capability. KineMaster will ask you to transcode the video. If you tap 'OK' it will be added to your project at a lower resolution video, which you can edit and save.

You can change the resolution of video clips already added to your project with the Transcode tool. This is helpful when you encounter device limitations (when that happens, your video clips have lines on them). To add additional media to your project, you can transcode your video clips to a lower resolution. To access the Transcode tool:

-Tap the video clip > tap "Transcode" in the Options Panel on the right side of the screen> select options

Note: KineMaster supports up to 4K/2160p video. Please make sure your video does not exceed 4K/2160p.

Question 36

What video and audio file formats does KineMaster support?

Accepted Answer

KineMaster supports the following file formats:

Video File Formats as Input
- MP4 / MOV / 3GP containing H.264(AVC) or H.265(HEVC) video codecs and AAC or PCM audio codecs
* Not all file formats may be supported on your device. This also depends on the media support of the device itself.
* Not all H.264 or H.265 videos may be supported on a device, because some videos, especially videos created from external devices such as DSLRs, drones, or other mobile devices may use profiles and levels beyond your device's capability.
* Some devices support H.264 only, while others support both H.264 and H.265.

Audio-only File Formats as Input
- MP3 containing MPEG Audio Layer 3 audio codec
- AAC / M4A containing AAC audio codec
- WAV containing PCM
* Audio files protected by DRM will not be able to be used in KineMaster projects due to copyright protections.

Image File Formats as Input
- JPEG / PNG / WebP / BMP / GIF

Video File Format for Saving
- MP4 containing H.264 video codec and AAC audio codec

Question 37

Various problems occur when editing screen-recording videos. What can I do?

Accepted Answer

Screen recordings may cause unexpected editing issues including choppy playback in the preview screen, problems with the split & trim tool, as well as errors in saving the project as a video.

If you have issues with screen recordings, please re-encode your video with KineMaster:

Here's how to re-encode a screen recording:
1. Tap the video you would like to reencode >> tap Transcode from the option panel on the right side of the screen
2. Select the transcode settings >> confirm the Transcode

Question 38

I can't find AI features in my device (AI Style, Magic Remover, Noise Remover, Super Resolution, Music Match, Auto Caption, Text to Speech, etc)

Accepted Answer

AI features in KineMaster (AI Style, Magic Remover, Noise Remover, Super Resolution, Music Match, Auto Caption, Text to Speech, etc) require certain device specifications to work.

Your device must have at least 4 GB of RAM. If your device does not meet this requirement, some AI features may not appear in the app.

Question 39

How do I rename my projects?

Accepted Answer

To rename your projects, please follow the steps below:

1. Tap Create >> Locate the project you want to rename >> Tap the three dots (More).
2. Select Rename out of the options.
3. Rename the project and tap on the verified button.

Question 40

My projects got deleted, how can I retrieve them?

Accepted Answer

There are a lot of factors that can cause the files to get deleted and it is difficult for us to determine the cause if we don't have the same device or a pattern of the issue.

If you have already exported the project as .kine file, you can import it back to KineMaster. If that's not the case, it is out of our hands to help you recover the project files. However, to check the issue in details, if there is any pattern that you notice before the projects get deleted, please tap on Email Support below and let us know the exact step taken before the projects got deleted.

Question 41

Will I lose my projects when I delete (uninstall) KineMaster or clear app data?

Accepted Answer

Yes. All the projects created in KineMaster 5.0 or higher will be deleted if you delete (uninstall) the KineMaster app. Clearing app data in your device settings will also remove all of your KineMaster projects.

Occasionally, some devices may encounter issues related to crashes, lag, or unrecognized subscriptions. Do not delete (uninstall) KineMaster or clear app data. Please reset KineMaster using Reset in the in-app Settings option (KineMaster >>Create>> Settings >> Reset app).

Question 42

How do I back up projects before I delete (uninstall) KineMaster?

Accepted Answer

When you delete (uninstall) KineMaster and reinstall it, all your KineMaster projects will be deleted too.

To keep KineMaster projects, you must back up the projects you want using Export as .kine file (KineMaster >> Tap Create on bottom right of the screen >> Tap three dots... for project menu >> Export as .kine file).

Please make sure the .kine file is not saved inside KineMaster folder.
On iOS: Change from ‘KineMaster’ folder >> choose ‘On My iPhone/On My iPad’ and save it in any other folder
On Android: Choose any other folder than ‘KineMaster’

After reinstalling KineMaster, you can restore the backed up projects tapping Create on bottom right of the screen >> Create New and using the Import button on upper right.

Question 43

Can I sync my projects with different devices?

Accepted Answer

With KineMaster 5.0 or higher, you can copy a project (and keep editing!) from one device to another.

KineMaster allows you to export your project as a .kine file, which contains project information and your media. When you transfer a .kine file to another device, you can import it into KineMaster version 5.0 and higher.

After the .kine file is imported, you can continue to edit the project or just export the project.

KineMaster versions below 5.0 do not have the ability to import or export .kine files. For this feature, updating KineMaster is required.

Question 44

Where are the old projects that I have made in the previous version?

Accepted Answer

For Android users, if you have existing projects with previous version 5.2 and you updated to 6.x, you will be able to see them once you tap on the 'Create' button.

For iOS users, you need to transfer the projects from KineMaster 5.2 by exporting them as .kine file and import them back to the new KineMaster 6.x.
- To export a project from KineMaster 5.2, run KineMaster >> tap See all >> Select a project by tapping (…) >> Export Project (.kine file)
- To import a project to KineMaster 6.x, run KineMaster >> tap 'Create' >> tap 'Create New' >> tap 'Import' button on the top right of the screen >> tap the project

Exported project will generally go to the Downloads folder in your device, although when you export the project, you can choose the location.
- For Android: My files >> Internal Storage >> Downloads
- For iOS: Files >> KineMaster.

Question 45

When I transfer the .kine file from Android to iOS, the text and other edits are different, is there a way to prevent that?

Accepted Answer

If you transfer .kine file from Android to iOS, the text and other things can be different.

If you have exported a .kine file from Android and transfer it to an iOS device, the project will open without any problems. However, some things may appear different: Text might be a different size, Split-Screen might not be in the same position, and Pan & Zoom might not have a red dot to indicate that it is active. If you used System fonts (not fonts from the Asset Store), they will be totally different on iOS. If you would like to maintain the same fonts while transfering the .kine file from Android to iOS, please use the fonts from the Asset Store.

Question 46

What is KineCloud and how can I upload my own Video Template there?

Accepted Answer

KineCloud is a private cloud storage space where you can save your video templates. KineCloud is a Premium feature that requires a subscription to access. Templates saved to KineCloud can be shared with others, but are not publically accessible by default.

In order to upload your video template to KineCloud, please follow the steps below.

1. Login to KineMaster account.
- Run KineMaster app >> tap 'Me' >> tap 'Create an account' or 'Continue with Google/Apple' to create a KineMaster account.
- If you already have a KineMaster account, run KineMaster app >> tap 'Me' and proceed to login.

2. There are two ways to upload your video templates to KineCloud:
- Run KineMaster app >> tap 'Create' >> click on the [...] of the project you’d like to upload >> tap the 'Upload' button.
- On the 'Save and Share' page, tap the 'Upload' button on the top right side.

3. Create a thumbnail (optional) and write the description of your video template, tap 'Upload to' >> select KineCloud.

4. When you are ready to upload, tap the 'Upload' button.

5. Once done, you can check the list of video templates that you uploaded to KineCloud through KineMaster app >> 'Me' >> KineCloud.

Notes:
- Total KineCloud storage is 10GB
- Maximum video template size is 3.6GB
- There is no limit to the number of video templates you can upload per day
- The videos used in the project will be saved at their original resolution and bitrate
- Only video that can be seen in a template will be saved (trimmed parts of longer video clips will not be saved)

Question 47

How do I share KineMaster Video Templates?

Accepted Answer

Users can share KineMaster Video Templates on the 'Home' screen or 'Likes' in their Account Profile on the 'Me' screen:

1- Tap 'Home', located on the bottom left of the screen or for 'Likes' you have already saved to your account tap the 'Me' on the bottom right of the screen.
2- Find the Video Template(s) you want to share and tap the Video Template thumbnail.
3- Tap the share icon on the right of the screen (square with a curved arrow).
4- Connected apps will pop up. Select the app you want to share the KineMaster Video Template with.

Question 48

Can I save my favorite KineMaster Video Templates without downloading them ?

Accepted Answer

Users can save liked KineMaster Video Templates in their Account Profile on the 'Me' screen:

1- Tap 'Home', located on the bottom left of the screen.
2- Find the Video Templates you want to save to your account profile.
3- Tap the Video Template thumbnail and then tap the heart on the right of the screen.
4- Tap back arrow and tap 'Me' on the bottom right of your screen. You will see 'Likes'.

Question 49

I saw inappropriate content, what should I do?

Accepted Answer

We try our best to ensure that the content of KineMaster is appropriate for our users. If you see inappropriate content, please report it. In order to do so, tap on three horizontal dots in the upper right of the Video Template that you see inappropriate >> tap Report and feel free to explain in details.

Question 50

How can I upload my own Video Template in Mix?

Accepted Answer

When a video template is uploaded to Mix, it can be seen and downloaded by all KineMaster users.

To upload your own video template to Mix, please follow the steps below.

1. Login to KineMaster account.
- Run KineMaster app >> tap 'Me' >> tap 'Create an account' or 'Continue with Google/Apple' to create a KineMaster account.
- If you already have a KineMaster account, run KineMaster app >> tap 'Me' and proceed to login.

2. There are two ways to upload your video templates to Mix:
- Run KineMaster app >> tap 'Create' >> click on the [...] of the project you’d like to upload >> tap the 'Upload' button.
- On the 'Save and Share' page, tap the 'Upload' button on the top right side.

3. Create a thumbnail (optional) and write a description of your video template >> tap 'Upload to' >> select Mix

4. When you are ready to upload, click the 'Upload' button.

5. After uploading, your video template will go through a screening process to make sure that the video template can be published to Mix. This may take up to 5 days.

6. You can check the list of video templates and the status through KineMaster app >> 'Me' >> Mix.

Notes:
- Minimum project duration is 1 second, maximum is 60 seconds
- Maximum project size is 200MB
- Maximum 10 video templates per day can be uploaded to Mix
- Media used in the project will be transcoded (720p) when uploaded to Mix

Question 51

How can I save the project as a video and as a .kine file?

Accepted Answer

- In order to save your project as a video, you must do it through the editing screen, please tap on your project >> you will be directed to the editing screen >> tap on the Save button on the upper right of the screen >> choose your saving settings and then tap on Save as Video.

- In order to save your project as a .kine file, please tap on Create button to enter the projects' draft >> select the project you want to export as .kine file by taping the three dots next to the project >> then tap Export as .kine file and choose your export location.

Question 52

I can't save any projects as videos, How can I solve this?

Accepted Answer

If you are unable to save KineMaster projects as videos, please follow these steps:

1. Make sure you are using the latest version of KineMaster from the Google Play Store.

2. Make sure that your device's internal storage has enough free space.

3. Reset KineMaster. (You will not lose your KineMaster projects when doing this.)
- Open KineMaster >>Create>> Settings >> Reset app

4. Reboot your device.

5. After rebooting, open KineMaster first and run Device performance information by tapping Settings >> Device performance information >> Analyze Device Performance
Once complete, try saving your project as a video again.

6. If KineMaster still doesn't save your project as a video, try saving it at lower resolutions and/or lower bitrates.

If the issue persists, please contact us using Email Support below and attach a screenshot of your Device performance information screen and your Save and Share screen.

Question 53

I can't save one of my projects as a video. How can I fix this? (Android)

Accepted Answer

If you encounter a problem saving a particular project as a video, please make sure that:
- You do not lock your phone during the saving process.
- You have checked that you have enough space on your device's internal storage.
- There are no missing files in the timeline.

You can also:

1. Reboot your device, run KineMaster, and try saving the project as a video again.

2. Quit all open apps and run KineMaster >> Create>> Settings >> Device performance information >>Analyze Device Performance.
Once complete, try saving the project as a video again.

3. Try saving the project as a video at a lower resolution and/or at a lower bitrate.

4. If the project includes screen recording videos, or videos recorded on other devices, refer to .

If the issue persists, please contact us using Email Support below and include the following:
- Describe the problem in detail. Let us know if an error message appears, or if the saving stops in the middle and does not proceed, and the approximate percentage of the saving progress bar that completes before stopping.
- Attach screenshots showing error messages, if possible.
- Attach a screenshot of your Device performance information screen.

Question 54

I can't save one of my projects as a video. How can I fix this? (iOS)

Accepted Answer

If you encounter a problem in saving a particular project as a video, please make sure that: - You do not lock your phone during the saving process. - You have checked that you have enough space on your device's internal storage. You can also: 1. Reboot your device, run KineMaster , and try saving the project as a video again. 2. Try saving the project as a video in a lower resolution and/or at a lower bitrate. 3. If the project includes screen recording videos, or videos recorded on other devices, refer to How to Re-encode. If the issue persists, please contact us using Email Support below and include the following: - Describe the problem in detail. Let us know if an error message appears, or if the saving stops in the middle and does not proceed, and the approximate percentage of the saving progress bar that completes before stopping. - Attach screenshots showing error messages, if any.

Question 55

Can I use assets from the Asset Store with videos to be published commercially?

Accepted Answer

All assets available for download on the Asset Store can be used for personal or commercial (including monetized YouTube videos) purposes. However, music usage rights on YouTube require your channel to be registered with KineMaster.

Assets available on the Asset Store are either copyrighted by KineMaster or licensed by KineMaster for redistribution. In both cases, you can publish projects or video template that use assets from the Asset Store wherever you wish.

** REQUIRES ATTENTION** Assets available on the Asset Store cannot be transferred to or modified by other apps or software.

Question 56

My video received a copyright claim on music I downloaded from the Asset Store. How do I deal with it?

Accepted Answer

First, please check the Content Owner, listed in the copyright claim. This information can be found in the email from YouTube and in the video details.

1. If the content owner is Source Audio

Register your YouTube channel in the KineMaster app to resolve the copyright claim. You can register your channel by logging in to your KineMaster account on the Me screen.

For detailed instructions, please refer to License & Copyright > How do I register my YouTube channel? in the FAQ.

2. If the content owner is not Source Audio

The copyright claim was not made by KineMaster. Please submit a dispute through YouTube.

To dispute a copyright claim made on a video that uses Asset Store music, you will need the following information:
- The title of the Asset Store music used in your video and its source
- A music site link (you can tap the share button and copy it) of the Asset Store music you used. Asset Store music is available on music sites such as on Amazon Music, Spotify, Google Play Music, and Apple Music.
(e.g. https://music.apple.com/us/album/classical-music-vol-1-kinemaster-music-collection/1519983180)

If you require help disputing a copyright claim, please feel free to contact us using the Email Support button below. Please include the following information:
- The title of the Asset Store music used in your video
- The link to your video on YouTube
- A screenshot showing the message you received regarding the copyright claim, containing the content claimed and the supposed copyright owner

Question 57

How do I register my YouTube channel?

Accepted Answer

Upon registering a YouTube channel through the KineMaster app, all videos made using KineMaster's music assets will be eligible for monetization on YouTube. Previously uploaded videos on the registered YouTube channel will also remain eligible for monetization.

You may need to update the KineMaster app to register your YouTube channel.

YouTube channel registration is supported in:
- KineMaster 8.0.7 or newer (Android)
- KineMaster 8.0.9 or newer (iOS)
- If you are using KineMaster (OLD), please install the latest version of KineMaster. If you are unable to update, please Email Support.

How to register your YouTube channel

1. In the KineMaster app, tap 'Me'.
2. Sign into your KineMaster account.
- If you don’t have an account, please create one.
3. Tap the three-line menu (top-right corner).
4. Tap 'My YouTube Channel'.
5. Enter your YouTube handle (@handlename) and tap Check now.
- A handle is a unique channel ID that starts with @. You can find it under your channel name on your YouTube channel page (example: @KineMaster).
6. After the channel is identified, confirm it is the correct channel and tap 'Register'.
7. Tap 'Register' again to confirm.
- Once a YouTube channel is registered, it cannot be changed or deleted.

Important notes:

- Only one YouTube channel can be registered per KineMaster account.
- If your channel is not registered, videos that use KineMaster music will receive a copyright claim. After registering the YouTube channel, claims will be automatically removed. If you do not register your channel, copyright claims will restrict your monetization earnings on future payments from Google AdSense. Please register to ensure that no claims affect your channel.
- After registering your channel, it will take 1 to 7 days for the registration to be reflected on YouTube. During this period, copyright claims may appear on uploaded videos. However, after registration is completed on YouTube, such claims will automatically be released. You can verify the release status in YouTube Studio.

If you encounter any issues registering your YouTube channel, please contact us through Email Support below.

Question 58

Text Suggestions

Accepted Answer

If you find text that could be better phrased inside the app, please click the link below and provide suggestions.
Your suggestions help us to improve the KineMaster experience.

https://docs.google.com/forms/d/e/1FAIpQLSdRbROy5dbAcrz9f1LL8bFZUdN_tyGpOozceN7IH8K4xyY8Uw/viewform?usp=share_link

KineMaster appreciates everyone who takes the time to help us improve. However, please be aware that your suggestion(s) will not be immediately applied. All suggestions are reviewed for quality assurance before any changes are made.
Thank you for your support!

Question 59

I'm a subscriber, but suddenly the watermark appeared. How can I fix this?

Accepted Answer

You can restore your KineMaster Premium subscription on your Apple device by following these steps: 1. Open the Settings app >> [Your name], and make sure your Apple ID was used to purchase your subscription. 2. Next, open KineMaster >> Create >> tap on the Crown icon >> tap Already Purchased? . If KineMaster doesn't recognize your subscription after following the steps above, please contact us using Email Support below, with the following screenshots: - Any message that appears after tapping Already Purchased? .

Question 60

Can I share a KineMaster Premium subscription with Family Sharing?

Accepted Answer

Apple's Family Sharing is unable to share KineMaster Premium subscriptions with other accounts or devices in your Family Sharing group. Please refer to this link for more information about eligible content for Family Sharing : https://support.apple.com/en-us/HT203046

Question 61

I can't download assets from the Asset Store. What should I do?

Accepted Answer

If you have problems downloading assets from the KineMaster Asset Store, please try the following:

1. Reboot your device.

2. Make sure your device has an Internet connection-- You can check by opening a web browser app and visiting https://www.kinemaster.com.

3. Make sure that you are using the latest version of KineMaster installed from Google Play Store or Apple's App Store.

If you continue to experience difficulty downloading assets, please send us an email using Email Support below, with a screenshot of the error message.

Question 62

I'm experiencing technical problem. What can I do?

Accepted Answer

If you are experiencing technical problem, please try rebooting your device and closing all other apps when running KineMaster, and check if you have enough free space available on your device. You can also try resetting the app, it will not delete your projects and Assets: - Run KineMaster >> tap 'Create' >> Settings on upper right (gear icon) >> Reset app If the issue persists, please contact us through Email Support below with more detail about the problem.

Question 63

On what iOS or iPadOS devices can I install and use KineMaster?

Accepted Answer

KineMaster can be installed on any iPhone or iPod touch running iOS 17.6 or later, or on any iPad running iPadOS 17.6 or later. You can find the version of iOS your iPhone, iPod touch, or iPad is running by following the steps here: https://support.apple.com/en-us/HT201685 iPhones, iPads and and Apple computers with an M1, M2, or M3 chip can run KineMaster. M1, M2, or M3 iMacs, MacBooks, and Mac minis can run KineMaster windowed as though they were iPad Pros (3rd generation) running the latest iPadOS.

Question 64

I added a video layer, but it was disabled. What do I do?

Accepted Answer

A video added as a layer will have slashed dark lines when the video's resolution is too high. This problem can be fixed by lowering the resolution of the video you are trying to add as a layer. For how to lower the resolution of a video using KineMaster, please refer to How can I make a lower resolution copy of a video? If the problem persists, please contact us via Email Support below, with the followings attached: • a screenshot showing the timeline • a screenshot showing the video layer information, which you can get by tapping on the video layer and then tapping the (i) Information button.

Max Resolution	4K(3840×2160)
Max Frame Rate	60fps
Codec	H.264 / H.265 (HEVC)
Format	.mp4 (video) · .gif (animation)
Aspect Ratio	16:9 · 9:16 · 1:1 · 4:5 · 3:4 · 4:3 · 2.35:1

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